The development of technologies results in a growing number of connected cars which are connected to the internet and communicate with other systems.
A 21st century vehicle is able to give us a lot of data, not only in the form of a message or warning lights on a dashboard. Many of them refer to detected problems or errors.
Over 3 years time, 60% of new cars will have a form of remote diagnostics embedded in their vehicles.
Smart RSA is remote diagnostics of vehicle health including dashboard trouble codes (DTC) and prediction of a breakdown likelihood using data from connected car.
This is possible thanks to car data analysis, ultimate algorithm patterns and proactive behaviour.
Providing State of Charge (SOC) and State of Health (SOH) prediction.
Provide access to vehicle health for number of highest priority warning lights.
Predict next service interval based on variable service indicator from vehicle + driving behaviours.
Recommended actions and interventions to driver using vehicle health history including DTCs.
Predict the likelihood a breakdown using data from connected vehicles.
Using accelerometer and GPS data to make a prediction if a vehicle is involved in crash.
We offer a comprehensive Smart Roadside Assistance solution which includes: OBD installed in a car, a mobile app for the driver and a diagnostic dashboard to manage the fleet.
We use a proven technology provided by Drvn, a member of ARC Europe Group.
The Drvn platform uses data from a connected car or recommended OBD (BLE technology, 2G/4G, compatible with cars > 2002). We use the latest algorithm patterns to analyse data and predict breakdowns.
Issue detected by telematics system with Coil
Telematics Device sends alert
Trigger issued to Diagnostics Dashboard
Tech Help Desk confirms issue
Call centre agent arrangers Garage appointment with driver
Dealer receives notification of appointment
Driver takes vehicle into garage to have the issue fixed, preventing a potential breakdown situation
Hans Bosch, Business Development and Partnerships, Drvn, the guest of Starter24 at Insurance Forum 2019, tells companies about advantages that derive from predicting and preventing car breakdowns and result in the growth of customer satisfaction and loyalty.