Who we are

We are a dynamically growing company, a part of ARC Europe Group that operates internationally. We specialise in roadside assistance.

We offer services for other companies (B2B): car manufacturers (OEMs), leasing and car fleet management companies (CFMs), insurers and other entities operating in automotive industry. Everyday we provide our business partners with the best roadside assistance service by arranging help and providing mobility of their customers.

Who we are

Our business in numbers

1500000

vehicles covered

570 000

phones answered yearly

250 000

cases closed yearly

ARC Europe Group

We are a part of ARC Europe Group that operates internationally. It is an organisation founded by key European automobile clubs. ARC Europe is the biggest roadside assistance service provider in Europe, operating in more than 40 countries. Our cooperation with the Group allows us to provide roadside assistance and mobility all over Europe, 24/7/365.

ARC Europe in numbers

46 mln

vehicles covered

60 000

patrol cars & towing trucks

47 000

multilingual operators in Europe

ARC Europe Group

What makes us unique

We specialise in cars and roadside assistance

We have decided to focus on mobility; we base our actions on our expertise, technical competences and passion for cars.

We specialise in cars and roadside assistance

We provide high efficiency of repair on spot

Restoring mobility of our customers is our priority. We make every effort to remove breakdowns on spot or remotely, via phone, on the basis of data from a car.

We provide high efficiency of repair on spot

We use latest technology

We apply technologies that simplify processes and improve customer experience.

We use latest technology

We offer convenient customer care

We want roadside assistance service to be simple and convenient for our customers.

We offer convenient customer care

We guarantee best price

We offer companies best service at best price. We minimise their stress connected with providing mobility for their customers.

We guarantee best price

Milestones

2000

We launch business activity as Starter

2002

First B2B client appears

2004

We start cooperation with VW Group (Skoda, Seat)

2005

We extend cooperation with VW Group and add VW and Audi

2006

We start cooperation with Ford and Opel

2007

We implement first diagnostic tool

2009

We buy advanced patrol cars for our fleet - "Mobile mechanics"

2010

We welcome our first CFM client - LeasePlan

2011

We implement eCall for Peugeot and Citroen

2013

We welcome other CFM companies - ALD and Business Lease

2013

We boast 500,000 customers

2014

We cover 1 million cars

2015

We implement ICS - geolocation

2017

We implement eCall for Jaguar and Land Rover

2018

We launch services for another CFM company - Carefleet

2019

We implement ATLAS - one of the most innovative solutions on the market

2019

We start cooperation with PSA Group, Renault Group and PZU

2021

We change into ARC Europe Polska!

Clients

Management Team

Marek Zefirian
Marek Zefirian

President of the Board / CEO

The graduate of Poznań University of Economics and EAP Europäische Wirtschaftshochschule (MBA) in Berlin. He has got many years’ experience in consulting, gained during work in the team of Management Consulting Ernst & Young. Since 2003, Marek has been President of the Board of ARC Europe Polska sp. z o.o. Apart from his love for work, he is also a great food lover who is able to find unique and outstanding food start-ups in every European city.

Aneta Kołodziej
Aneta Kołodziej

HR Business Partner

Graduate of Psychology at Adam Mickiewicz University in Poznań. Passionate about Human Resources related topics. Having broad experience in human resources management, training, recruitment and labor law. Strongly oriented to continuous development of her knowledge in the field of HR. In her private life a mom of two sons. She enjoys spending time with her family, especially travelling near and far including camping trips.

Waldemar Kułagowski
Waldemar Kułagowski

Sales Director

The graduate of Poznań University of Economics, where he was granted Master’s and Doctor’s degree in economics. He has got great professional experience in the field of insurance, including work as an insurance broker in Marsh. In his private life, Waldek is optimistic, reliable and friendly, he is also a loving father and husband. He loves running, recently accompanied by his dog.

Paweł Zawisza
Paweł Zawisza

Operations Director

The graduate of Law and Administration at Adam Mickiewicz University in Poznań. An expert and manager with many years’ expertise gained during work for various financial institutions, e.g. Concordia, BZWBK-Aviva (at present Santander-Aviva). He promotes high ethic standards in business. In his private life Paweł has got two hobbies: horse riding and making home-made liqueurs.

Krzysztof Pająk
Krzysztof Pająk

Financial Director

Krzysztof graduated from Finance and Banking at Poznań University of Economics. He also completed MBA studies at Georgia State University. He started his professional carrier as a consultant at BDO and continued it successfully as the Financial Controller in Eurocash. He is fascinated with new technologies and a healthy lifestyle: he trains, runs and eats healthily. A restless spirit. Krzysztof has got many great ideas and happily shares them with others.

Sebastian Baranowski
Sebastian Baranowski

IT Director

He graduated from Poznań University of Technology where he studied Electronics and Telecommunications. He speaks English fluently. He has got many years’ expertise as a business analyst, consultant and IT manager working in telecommunications sector (T-Mobile, NetWorkS!, 4Contact). In his private life Sebastian is a husband and father of two sons, in his free time he loves hiking together with them.

Maria Przybylska
Maria Przybylska

Operations Manager

Graduate of mathematics at the Department of Machine Engineering and Management of Poznań University of Technology. She worked as a specialist of network development support (T-Mobile) and process analyst in the project of network consolidation (NetWorks!). Since 2016 she has worked for Starter 24. In her private life, she loves caravanning and active leisure: swimming on SUP, biking, long-distance swimming with a family.

Mikołaj Siwecki
Mikołaj Siwecki

Network Manager

Graduate of Faculty of Road Transport at Poznań University of Technology. Since the beginning of his carrier, he has been engaged in the automotive. He worked for a Premium Dealer in aftersales. Since 2017 he has been developing his competence in the Technical Department of ARC Europe Polska. Responsible, well organised and ambitious. In his private life, he loves sports, not only on TV.

Our values

Commitment

We commit to our customers and deliver what we promise

Teamwork and excellence

We believe in teamwork and promote excellence

Value creation and innovation

We strive for value, creation and innovation

Respect and integrity

We behave respectfully and with integrity

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